RETURNS & REFUNDS
Effective Date: 1 April 2025
At Mubarak Tech Store, We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.
1. Eligibility for Returns
You may return an item if:
- It is in its original condition, unused, and with all original packaging and accessories.
- It has a manufacturing defect or was damaged during shipping.
- You received the wrong item.
Items NOT eligible for return:
- if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
- Items marked as final sale or non-returnable.
- Digital products, software, or downloadable items.
- Perishable goods (if applicable).
2. Return Window
- Regular Items: Returns must be requested within 7 days of receiving your order.
- Defective or Wrong Items: Must be reported within 48 hours of delivery.
3. How to Initiate a Return
To start a return, follow these steps:
- Contact Us at mubaraktech19@gmail.com or call 0722665209 with your order number and with detailed reason for return and pictures or a video of the product that supports your reason.
- Wait for Approval: Our team will review your request and provide return instructions.
- Ship the Item: Once approved, return the product in its original condition. Return shipping costs are the customer’s responsibility unless the return is due to our error.
- Inspection & Refund: Once received, we will inspect the item and process a refund or exchange within 1-3 business days.
4. Refund & Exchange Policy
- Refunds: Issued via the original payment method within 1-3 business days after approval.
- Exchanges: Available if the item is defective or incorrect. Subject to stock availability.
- Store Credit: In some cases, store credit may be offered instead of a refund.
5. Shipping Costs
- Customer Responsible: If returning an item due to a change of mind.
- Mubarak Tech Covers: If the return is due to an incorrect or defective item sent by us.
LATE OR MISSING REFUNDS
Please understand that we issue refunds as soon as your refund request is approved – that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us
I’ve entered the wrong shipping address, can I change it?
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can’t promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won’t be able to stop it.
We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically process orders and just follows what you supplied.
Can I cancel my order after it has been placed?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.
Invalid Reasons:
- Buyer no longer wants the items – this is the most common example which we cannot honor if we want to continue offering great value at Key Surfers. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
- Buyer found items cheaper somewhere else – Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Contact Us
For any questions or return requests, contact us:
Mubarak Tech Store
Superior Centre, Kenyatta Avenue SHOP F9 First Floor
Email: sales@mubaraktechstore.com
Phone: 0722665209
By purchasing from Mubarak Tech Store, you agree to this Return Policy.